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NJMEP Services
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Resource Partners
NJMEP is always looking to expand its resource database with providers that offer high-quality, market-driven, cost-effective services that we can offer to our customers.
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| 1. What are the benefits to working with NJMEP
NJMEP provides our resources with:
- Sales and Distribution Channel — Access to over 12,500 small- to medium-sized manufacturing companies in New
Jersey — Reducing the resource’s sales and marketing costs, and providing an opportunity to increase in sales.
- Pre-qualified Prospects — The Field Agent conducts the initial assessment and brings the resource in only after a need has been identified - Significantly reducing the resource’s selling cost and cycle.
- Limited Liability — All contracts are written between the resource and NJMEP — Guaranteeing that you will get paid if all the project requirements are met.
2. Qualification Process — The first step in becoming an NJMEP resource is to complete the Consulting Resource Application.
- The Consulting Resource Application requests basic information about your organization; general qualifications, areas of expertise, industry focus and references. See attached document, NJMEP Resource Application.doc. Note:
NJMEP does not accept applications from organizations that are product vendors and/or resellers.
- After completing, submit your information to Joseph D’Urso jdurso@njmep.org
New Jersey Manufacturing Extension Program, Inc.
520 Speedwell Avenue, Suite 116
Morris Plains, NJ 07950
- Incomplete information packages will not be processed. All questions and requests for information should be made via email. If we have a demand for the type of services that your organization provides, you will be contacted and asked to complete the next step in the process, which includes defining specific services that your organization is willing to provide to NJMEP’s clients.
3. Service Development Process
The next step in the process is for you to provide specific service information. These services should fall into one of the following categories:
- Tactical — These services are well defined and have a standard approach, deliverable, timeframe, and cost. These services
do not require customization, and they are designed to address common customer
needs. They are typically entry level services. See the
attached example, Sample Tactical
Service.doc.
- Strategic — These services are not as well defined. These services might require a degree of customization based on the project scope, deliverable, company size, industries served, etc. See the attached example, Sample Strategic
Service.doc.
Please complete and submit information on your top 1 or 2 services, and a resource biography(ies). It is recommended that all resources submit at least one tactical project.
- Description of Service(s) to be provided to NJMEP Clients, which should be provided in the defined formats – see attached templates for tactical, Tactical Service Template.doc, and strategic services, Strategic Service Template.doc.
- Resource Biography(ies), which should be provided for each individual within your organization that will be potentially providing services to NJMEP clients. Each Bio should be a maximum of one page and should be submitted in the
defined format provided – see attached template, Resource Bio Template.doc.
After completing, submit your information via email to Lynore DeSantis, ldesantis@njmep.org.
Incomplete information packages will not be processed. All questions and requests for information should be made via email.
After your service information is reviewed and accepted by NJMEP, you will be notified and your information will be entered into our
Center’s resource database.
Also, if appropriate, you will be invited to present to NJMEP’s Field Agents an overview of your organization’s capabilities and the
services provided.
When a potential client need is identified, you will be contacted by one of our Field Agents. Resources are not allowed to contact the Field Agent directly unless a specific project is being discussed. Unsolicited calls to the Field Agents will result in disqualification of the resource.
4.
Conducting a Client Project
The NJMEP Field Agent is responsible for contracting with the Resource for a specific project with an NJMEP client. Pre-contract activities may include a preliminary meeting with the client, negotiating project cost and payments, and creating project contracts. Contracts are created for specific client projects. All contracts are fixed price and NJMEP does not pay travel expenses. See attached for a sample of NJMEP’s Standard Terms & Conditions,
Consultant_Agreement.doc.
During
the project, the Field Agent is responsible for macro project management to
ensure that the project is on schedule, within budget and meets our quality
expectations.
5. Quality Control and Monitoring Project Work
Ten days after the client project is complete, the client is surveyed for customer satisfaction. The Resource and the Field Agent are rated independently. The Resource is rated from 1 to 5 (5 being the best) in:
- Consultant’s understanding of particular problem
- Clarity of project goals
- Usefulness of Consultant’s recommendations
- Consultant’s technical expertise
- Consultant’s timeliness: met project deadlines
If any of the responses are less than 3, you will be contacted to discuss corrective action.
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