Develop your ability to get the job done by planning for success, while prioritizing and balancing your workload. Be recognized as a credible and trustworthy member of your team.

260 Minutes | 0.40 CEUs

Lessons Included:

1. Planning for Success
2. Creating Boundaries and Balance
3. Routines That Support Efficiency and Productivity
4. Managing Your Workload: How to Prioritize When Everything is Important
5. Tame Your Email Inbox with Microsoft® Outlook®

Explore tools and techniques that can help you become a wiz at spreadsheets. By applying these skills, you’ll be able to leverage time- saving tips and analyze data that can help you make better business decisions.

540 Minutes | 0.90 CEUs

Lessons Included:

1. Mastering Excel® PivotTables®: How to Crunch Numbers Like an Expert
2. Time-Saving Excel® Tips, Tricks and Shortcuts
3. Building PowerPoint™ Presentations from Excel® Data
4. Mastering Excel® Dashboard Reports
5. Mastering Excel® Formulas and Functions – Part 1
6. Mastering Excel® Formulas and Functions – Part 2

Develop the quantitative and qualitative analysis skills to make evidence-based decisions that drive results.

260 Minutes | 0.40 CEUs

Lessons Included:

1. Presenting Visually Compelling Data
2. Statistical Analysis Tools and Techniques
3. Leading the PAC: Researching and Presenting Data
4. Five Phases of the Creativity-to-Innovation Process
5. Mastering Excel® Formulas and Functions – Part 1
6. Mastering Excel® Formulas and Functions – Part 2

To succeed in business, you first need an understanding of how a business operates—from analyzing data and financials to managing projects. Access resources that can help professionals at all levels improve their business acumen in order to enhance performance and achieve organizational goals.

230 Minutes | 0.30 CEUs

Lessons Included:

1. Creating & Presenting Operational Budgets
2. Building a Customer-Focused Strategy
3. Accounting 101
4. Balancing the Books: Booking Journal Entries
5. Leading the PAC: Researching & Presenting Data
6. Analyzing Data Using the DASA Model
7. Strategy Execution: Elements of a Sound Strategy
8. How to Understand and Analyze Financial Statements

Build your professional brand as a credible and trustworthy team member by developing your ability to communicate effectively, manage your emotions and foster positive work relationships. Enhance your ability to get the job done by planning for success, while prioritizing and balancing your workload.

300 Minutes | 0.50 CEUs

Lessons Included:

1. Building Credibility and Trust for Improved Communication
2. Building Better Work Relationships
3. Establishing Presence and Credibility
4. Building your Strengths as a REAL Team Player
5. Assertive Communication Skills for Women
6. Crash Course in Mistake-Free Business Writing
7. How to Manage Your Emotions While Under Stress

1. Enhancing Communication Skills
2. Leading with Emotional Intelligence in the Workplace
3. Developing and Organizing Presentation Content
4. Resolving Conflict in the Workplace
5. Creating a Motivational Climate
6. Crafting a Strategy for Your Negotiation
7. Delegation for Growth and Development
8. Coaching for Performance

9. Accounting 101
10. Building a Customer-Focused Strategy
11. Statistical Analysis Tools and Techniques
12. AMA’s Legal Guide for Managers and Supervisors
13. Key Components of Critical Thinking
14. Managing Change Effectively
15. Managing Projects Effectively
16. Manager’s Guide to Collaboration

Tough times call for agile groups, effective strategies, managing change, and motivating your unit to succeed. Turn adversity to opportunity with the skills you’ll learn and build in this timely course.

220 Minutes | 0.30 CEUs

Lessons Included:

1. SEAL Approach to Building Organizational Agility
2. Strategy Development and Execution: The ADEPTT Mode
3. Effective Problem Solving and Decision-Making Tools
4. The Manager’s Role During Change
5. Motivating and Influencing Throughout the Organization
6. Managing Resistance to Change
7. Turning Resistance and Conflict into Collaboration and Consensus
8. Creating a Motivational Climate
9. Leading with Emotional Intelligence in the Workplace
10. Crafting a Strategy for Your Negotiation
11. Principles of Effective Business Writing

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback, and delegation techniques.

230 Minutes | 0.30 CEUs

Lessons Included:

1. Enhancing Collaborative Communication
2. Leveraging Feedback to Strengthen Employee Commitment
3. Enhancing Communication Skills
4. Building a Customer-Focused Strategy
5. Creating a Motivational Climate
6. Leading with Emotional Intelligence in the Workplace
7. Coaching for Performance
8. Leading a Customer-Focused Team

Data-driven decision making is critical for effective strategic operations. Get the knowledge, tools and frameworks necessary to analyze data both qualitatively and quantitatively and make better business decisions by backing them up with hard analytical evidence.

260 Minutes | 0.40 CEUs

Lessons Included:

1. Presenting Visually Compelling Data
2. Statistical Analysis Tools and Techniques
3. Leading the PAC: Researching & Presenting Data
4. Analyzing Data Using the DASA Model
5. Mastering Excel® Formulas and Functions – Part 1
6. Mastering Excel® Formulas and Functions – Part 2

Access comprehensive and powerful tools as you learn the skills that all managers and leaders need in today’s business climate. Prepare for your leadership role by developing your skills in emotional intelligence, communication, strategy development & execution, as well as agility.

220 Minutes | 0.60 CEUs

Lessons Included:

1. Enhancing Effectiveness through Diversity and Inclusion
2. Communication Skills of a Credible Leader
3. Persuasive Communication Skills for Leaders
4. Turning Resistance and Conflict into Collaboration and Consensus
5. Navigating Organizational Politics
6. Leading with Emotional Intelligence in the Workplace
7. SEAL Approach to Building Organizational Agility
8. Negotiating to Win
9. Strategy Execution: Elements of a Sound Strategy
10. Strategy Development and Execution: The ADEPTT Model
11. Crafting a Strategy for Your Negotiation

High-performing teams are composed of people who bring a variety of perspectives and cognitive approaches to their jobs. A skilled manager knows how to respect those diverse backgrounds and viewpoints while ensuring equal treatment of all team members. Explore key cornerstones of diversity and inclusion so that you can champion diversity and foster an inclusive culture in which everyone feels a sense of belonging.

4 Lessons |120 Minutes | 0.1 CEUs

Lessons Included:

1. Cultivating Diverse and Inclusive Teams
2. Diversity and Inclusion: Creating an Inclusive Culture
3. Diversity and Inclusion: Understanding the Impact
4. Enhancing Effectiveness through Diversity and Inclusion

Explore the terminology, tools, and techniques of project management with this comprehensive, on demand course. Over 7 compact and focused lessons, you will learn about key PM concepts such as the Work Breakdown Structure, collaborative communication, risk strategies and much more. You’ll also be able to retake each lesson as much as you want.

7 Lessons | 210 Minutes | 0.30 CEUs

Lessons Included:

1. Project Management for the Accidental Project Manager – A Basic “How to” Approach
2. Creating a Work Breakdown Structure (WBS)
3. Utilizing Effective Risk-Response Strategies
4. Managing Projects Effectively
5. Manager’s Guide to Collaboration
6. Enhancing Collaborative Communication
7. The Manager’s Role During Change

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.

220 Minutes | 0.20 CEUs

Lessons Included:

1. Building Your Strengths as a REAL Team Player
2. Effective Problem-Solving and Decision-Making Tools
3. How to Manage Your Emotions While Under Stress
4. Make Every Employee a Customer Experience Champion

Gain credibility and trust by building your professional brand and image. You will also gain insights to help you develop your emotional intelligence and communication skills.

320 Minutes | 0.60 CEUs

Lessons Included:

1. Building Credibility and Trust for Improved Communication
2. Motivating and Influencing Throughout the Organization
3. Establishing Presence and Credibility
4. Developing Awareness that Leads to Emotional Regulation
5. Assertive Communication Skills for Women
6. Leading with Emotional Intelligence in the Workplace
7. Communication Skills of a Credible Leader
8. How to Project Confidence with Demanding People
9. How to Manage Your Emotions While Under Stress

Learn to think strategically and build skills to initiate and manage change as well as drive innovation. Get access to the frameworks necessary to develop strategies, become agile and foster the creativity needed to innovate.

230 Minutes | 0.30 CEUs

Lessons Included:

1. The Manager’s Role During Change
2. Managing Resistance to Change
3. Five Phases of the Creativity-to-Innovation Process
4. Fostering Creativity and Innovation in Others
5. SEAL Approach to Building Organizational Agility
6. Strategy Execution: Elements of a Sound Strategy
7. Strategy Development and Execution: The ADEPTT Model

Leaders and managers who acquire these skills can achieve greater outcomes through their teams’ performance. Learn how to develop an effective strategy, negotiate to obtain necessary resources, create a motivational climate, and sustain commitment and collaboration so that you can effectively execute required tasks through others.

250 Minutes | 0.50 CEUs

Lessons Included:

1. Delegating for Growth and Development
2. Creating a Motivational Climate
3. Negotiating to Win
4. Crafting a Strategy for Your Negotiation
5. Turning Resistance and Conflict into Collaboration and Consensus
6. Leveraging Feedback to Strengthen Employee Commitment
7. Strategy Execution: Elements of a Sound Strategy
8. Strategy Development and Execution: The ADEPTT Model
9. Doing More with Less: How to Motivate and Reward Your Overworked Staff

Build on your functional expertise with essential new management skills. Develop your emotional intelligence, become an effective communicator, and gain knowledge and skills to be a strong presenter.

300 Minutes | 0.50 CEUs

Lessons Included:

1. Leading with Emotional Intelligence in the Workplace
2. Enhancing Communication Skills
3. Key Presentation Skills: Balancing Verbal and Non-Verbal Messages
4. Developing and Organizing Presentation Content
5. Enhancing Collaborative Communication
6. The Manager’s Role as Facilitator
7. Crash Course for New Managers
8. Essential Management Skills for Introverts

To be successful and add value in business, every individual must have the skills to effectively manage and prioritize their workflow. Acquire the knowledge and insights to create a forward-moving plan for any job, be able to prioritize tasks for maximum efficiency and sharpen your focus for getting the job done.

240 Minutes | 0.20 CEUs

Lessons Included:

1. Planning for Success
2. Creating Boundaries and Balance
3. Routines that Support Efficiency and Productivity
4. Managing Your Workload: How to Prioritize When Everything is Important
5. Tame Your Email Inbox with Microsoft® Outlook®

Get the job done by developing your skills in managing projects, supporting the financial goals of your organization, and leveraging the benefits of diverse and inclusive teams.

280 Minutes | 0.40 CEUs

Lessons Included:

1. Diversity and Inclusion: Understanding the Impact
2. Building a Customer-Focused Strategy
3. Creating and Presenting Operational Budgets
4. Diversity and Inclusion: Creating an Inclusive Culture
5. AMA’s Legal Guide for Managers and Supervisors
6. Project Management Skills for the Accidental Project Manager – A Basic “How-To” Approach
7. HR 101 for New Managers

Develop your ability to create engaging, learner-centric training experiences by leveraging the ADDIE Model and acquire the skills to deliver impactful presentations with confidence and credibility.

180 Minutes | 0.40 CEUs

Lessons Included:

1. Framing the Message for Greater Impact
2. Establishing Presence and Credibility
3. Facilitation Skills for Trainers
4. Beyond Lecture: Training Tools to Enhance Training
5. Experiential Learning: Maximizing Learner Engagement
6. The ADDIE Model
7. Key Presentation Skills: Balancing Verbal and Non-Verbal Messages
8. Developing and Organizing Presentation Content
9. Principles of Effective Business Writing

Gain strategies to improve your communication skills no matter what your career level. Discover how to demonstrate credibility and acquire knowledge and insights to enhance your ability to motivate, persuade and influence throughout the organization.

270 Minutes | 0.50 CEUs

Lessons Included:

1. Enhancing Communication Skills
2. Framing the Message for Greater Impact
3. Building Credibility and Trust for Improved Communication
4. Motivating and Influencing Throughout the Organization
5. Communication Skills of a Credible Leader
6. Enhancing Collaborative Communication
7. Assertive Communication Skills for Women
8. Principles of Effective Business Writing
9. Persuasive Communication Skills for Leaders
10. Crash Course in Mistake-Free Business Writing

Build a foundational understanding of how a business operates and develop your problem-solving skills through data analysis. In addition, learn to manage projects that achieve results.

220 Minutes | 0.20 CEUs

Lessons Included:

1. Accounting 101
2. Effective Problem-Solving and Decision-Making Tools
3. Project Management Skills for the Accidental Project Manager – A Basic “How-To” Approach
4. How to Understand and Analyze Financial Statements

Develop your problem-solving skills through data analysis and learn how to gather, manage and present data.

300 Minutes | 0.50 CEUs

Lessons Included:

1. The ART of Analytical Thinking
2. Analyzing Data Using the DASA Model
3. Effective Problem Solving and Decision-Making Tools
4. Presenting Visually Compelling Data
5. Statistical Analysis Tools and Techniques
6. Leading the PAC: Researching and Presenting Data
7. Mastering Excel® Formulas and Functions – Part 1
8. Mastering Excel® Formulas and Functions – Part 2