Harold Heft, General Manager of ICC wanted to provide standardized workforce training to his employees. Mr. Heft knew that developing the skills of his workforce would help the company as well as the individual employee. The company would benefit from the training by reduced product problems, product returns, and customer complaints, ensuring more satisfied customers. Greater customer satisfaction would inevitably lead to company growth.
ICC’s initial contact with New Jersey Manufacturing Extension Program, Inc. (NJMEP) came through a major customer who helped support ICC’s implementation of Lean Manufacturing in 2002. Mr. Heft has continued to reach out to NJMEP to provide on-going training and continuous improvement support. This year, NJMEP and ICC developed a curriculum that would help ICC focus on the key objectives of eliminating product problems and customer complaints.
To help reduce the cost of training ICC applied for a New Jersey Department of Labor and Workforce Development Customized Training Grant. Working with NJMEP the application was completed and grant was approved.
Ten courses in subjects ranging from Business Communications to Wireless Warehouse Training would be offered to ICC workers. Employees would learn more about Lean manufacturing—Advanced Lean Flow Concepts, Continuous Flow Work Cells and Value Stream Mapping; Six Sigma; ISO; and Sales and Leadership Training. As a result of the training Mr. Heft explained, “We have realized bottom line improvements of over 4% and lead time reductions of 18%.”
ICC achieved the following:
- After the Business Communications workshops, ICC’s employees improved their writing techniques and gained the confidence required to achieve the selling goals for an organization.
- The warehouse personnel and operations managers gained an understanding of the use of labels, lots, bins, tags and handheld scanners in the warehouse, which expedited receiving, picking, inventory counting, and more.
- ICC increased sales by $500,000
- Retained $2M in sales that could have been lost
- Created 10 jobs
- Realized $2.5 M in cost savings.
“NJMEP since 2002 has been an integral part of our improvement process. With their help, we have increased our sales, operational efficiency and throughput. Our sales have expanded by 12%, reduced lead time to two days or less, and improved productivity by 11%. They continue to provide us with outstanding service, expertise and bottom line impacts.” Harold Heft, General Manager of Interstate Connecting Components
ICC continues to work with NJMEP on a program that is designed to Grow Sales through Continuous Improvement and TWI training. This program is also funded through a Consortium Grant that is funded by NJDOL.
Interstate Connecting Components (ICC), a privately held company in Lumberton, New Jersey, focuses solely on the complex world of connectors. ICC is a world-class distributor of a wide range of electronic and fiber optic interconnects, offering full logistic support as well as comprehensive design and application engineering resources and expertise to support its customers’ technical requirements and solve their interconnect problems. Founded in 1985 as a small family-owned wholesaler of mil-spec circular connectors to U.S. Navy shipbuilders, ICC also does value-added assembly of its key Mil-Spec connector lines from components under QPL from its principal manufacturers. ICC sells to the leading defense contractors and commercial manufacturers world-wide, serving first-, second-, and third-tier OEMs in the aerospace, shipbuilding, avionics, telecommunications, and broadcast markets.