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Cross Cultural Communication in The Workplace

March 23, 2023 @ 8:30 am - 5:00 pm


This course is geared to both workers and supervisors. There will be many exercises and activities for the students during “real time” in the classroom.

Topics to be covered;

• Defining Terms: Culture, American, Foreign
• Cross Cultural Misunderstandings and Strategies to Avoid or Solve Them
• Language Points
• Mono lingual Americans, slowing down, volume considerations, rephrasing and summarizing,
o making assumptions, checking for meaning, humor and sarcasm, slang, work related idioms, being supportive, asking for clarification.
• Manners, Titles, Terms of Address
• Conversation Tips-Acceptable/Unacceptable Topics
• Physicality, Body Language Across Cultures, Public Behaviors
• Individualistic Low Context Cultures compared to Communal High Context Cultures
• Understanding Americans and American Cultural Values
• International Cultural Differences: Relationship to Time
o interpersonal relations
o activity coordination
o task handling
o breaks, work and personal time
• American Business Practices and Protocols
• Meetings and Negotiations*
• Do’s and Don’ts of Cross Cultural Communication
• Dietary Considerations
• Stereotypes


March 23, 2023
8:30 am - 5:00 pm


NJMEP North 2 Ridgedale Ave, Suite 305, Cedar Knolls, NJ 07927
2 Ridgedale Ave
Cedar Knolls, NJ 07927 United States


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